Starry Sea Lithium Batteries – Warranty Information for Corporate Customers

Thank you for choosing Starry Sea as a trusted partner for lithium batteries. We are committed to providing high quality products and stand behind the reliability and performance of our lithium batteries. To ensure your peace of mind, we offer our corporate customers a comprehensive 7-year warranty.

Warranty Coverage:

1. Product Durability: StarrySea lithium batteries are designed and manufactured to meet the highest industry standards. Our 7-year warranty covers any defects in materials or workmanship that may occur during normal product use.

Warranty terms and conditions:

1. Effective Date: Warranty is effective from the date of purchase (invoice date).
2. Warranty Period: Warranty is for a period of 7 years from the Effective Date.
3. Claims Process: In the event of a warranty claim, business customers should contact our dedicated customer support team. Our team will guide you through the claims process and assist in resolving any issues.
4. Exclusions: The warranty does not cover damage caused by abuse, accidents, unauthorized modifications, natural disasters, or other events beyond normal operating conditions.

Our commitment to you:

At Starry Sea, we are committed to providing reliable and durable lithium batteries that meet the unique needs of your business. Our 7-year warranty emphasizes our confidence in the quality of our products and our commitment to your satisfaction.

If you have any questions or concerns about the warranty, please feel free to contact our customer support team. Thank you for choosing Starry Sea – empowering your business with reliable energy solutions.

Detailed Warranty Program:

1-7 years with step-up money back offerings

For batteries purchased within 3 months, we will prioritize exchanges or provide a full refund with free shipping.

For batteries purchased within 4-12 months, we will prioritize exchanges or provide a 90% refund with free shipping.

For batteries purchased within 13-18 months, we will prioritize exchanges or provide an 80% refund and charge for return shipping.

Batteries purchased within 19-24 months will be exchanged or offered a 70% refund and charge for return shipping.

For batteries purchased within 25-30 months, we will offer a new product discount only, or a 60% refund and charge for return shipping.

For batteries purchased within 31-36 months, we offer a new product discount only, or a 50% refund and charge for return shipping.

For batteries purchased within 37-42 months, we offer a new product discount only, or a 40% refund and charge for return shipping.

For batteries purchased within 43-48 months, we offer a new product discount only, or a 30% refund and charge for return shipping.

For batteries purchased within 49-54 months, we offer a new product discount only, or a 20% refund and charge for return shipping.

For batteries purchased within 55-60 months, we offer a new product discount only, or a 10% refund and charge for return shipping.

For batteries purchased within 61-84 months, we do not offer replacement or refunds, only new product discounts.

If the order is shipped outside of the lower 48 US states, we offer same 7-year warranty and after-sales service, but do not cover any shipping cost.

To make a warranty claim, the buyer will need to send the battery back to our warehouse for replacement/refund.